As a customer of gizmoshenzhen, you can enjoy a 1-year guarantee on goods purchased from our online store, effective from 7 days after the date when we dispatch your goods.
7 Day Dead on Arrival (DOA) Guarantee
If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at gizmoshenzhen.
1. The guarantee issued by gizmoshenzhen cover all purchased items, including smartphones and tablets, which prove defective within 1 year after delivery. This also covers the rare event in which goods are delivered in damaged condition. In this case, we ask you please to retain the original packaging. The guarantee does not cover willful or accidental damage by the purchaser or any other party, and does not cover theft.
2. The guarantee does not cover the supplied accessories and wearable components such as batteries, chargers, USB cables, headphones etc, nor does it cover separately purchased hardware components such as speakers, microphones, displays etc.
3. The guarantee does not cover the software or operating system of any device.
4.Warranty Exemptions and Notes
Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
3.All returns must first be authorized by gizmoshenzhen's Support Team prior to return. Please kindly refer to the following steps in " How to a request warranty" below. For incomplete warranty requests, gizmoshenzhen reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again gizmoshenzhen reserves the right to refuse any compensation.
5. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, gizmoshenzhen will offer an alternative solution.
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 7 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases we will deduct the customs fees from your authorized refund amount.
3. gizmoshenzhen will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
1. Please check carefully which part of the device is broken. For example, if a smartphone is not charging, this is usually not due to the handset being damaged, but is more likely to be due to a damaged adapter or cable. Therefore we ask you to try alternative peripherals to confirm that the device itself is defective.
2. Seek advice online. For software errors, there is often a wealth of good advice available.
3. If you have confirmed that the defect is with the device and it is not a software issue, please email us at [email protected] In the subject line, please enter “defective device”, and do not forget to include your customer number or provide other information about the order. Please provide a detailed description of the problem you are experiencing so that we can help you quickly and competently. If the nature of the defect requires you to send images, please attach these to your email.
4. Please wait for our answer. We will respond to emails as soon as possible, typically within 48 hours.
5. If we contact you with a Return Merchandise Authorisation (RMA) number and instructions to return the device to us for repair, please send your device as described (by registered airmail or other shipping with tracking number). Please enclose a note indicating your name, RMA number and order number. Please note that gizmoshenzhen will not reimburse the shipping costs.
6. Please confirm to our support team that the defective product has been returned to us, and inform us of the tracking number.
- Please note that 95% of repairs are carried out by the manufacturer, and gizmoshenzhen therefore has no influence on the duration of the repair. Some repairs can be very swift, within 3 working days; others require up to one calendar month to repair.
- After the repair is completed, we will examine the device to ensure the reported defect has been repaired.
- The device will be packaged and returned to you free of charge by China Post.
- You will receive your tracking number after we have shipped the repaired device.